Case Studies

To exhibit some of the work we have executed for our customers, we have listed a selection of case studies. If you would like further information on any of these please don’t hesitate to contact us.

Welsh Water: STEP - Safety Takes Every Person

Welsh Water

In 2010 Welsh Water in-sourced all our operational activity and grew from approx. 140 to 1700 employees. Over the last 5 years this number has grown to over 3000 employees.

Their challenge:

We needed to establish a new company culture and way of thinking about health and safety to ensure that all our employees were actively engaged in preventing injuries and ill health and that everyone goes home safely at the end of the day.

Working with RyderMarsh OCAID we set up a training and awareness programme to help establish a culture where health and safety coaching conversations are the norm and there is an ethos of personal ownership at all levels. This programme became known as STEP – Safety Takes Every Person.

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PD Ports: Improved employee engagement in the vital subject of safety, with significant productivity and efficiency improvements as a result

PD Ports

PD Ports is an award-winning UK ports business offering end to end supply chain solutions. PD Ports operates at many key UK ports and logistics centres with a growing European presence.

Their challenge:

PD Ports had a good but plateauing accident performance across a group of diverse port handling, warehousing and transport activities

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British Sugar: Behavioural Based Safety programme

British Sugar

British Sugar is one of the most efficient sugar processors in the world. Partnering with 3,500 growers to produce home grown sugar, and with around half of the UK’s sugar coming from beet, we are building a beet sugar industry that works for Britain.

Their challenge:

British Sugar had a good accident reduction record but performance was plateauing across its manufacturing plants.

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Alfa Laval: 60% reduction in accidents within a year

Alfa Laval

Alfa Laval deals in the production of specialised products and solutions for heavy industry worldwide. They are headquartered in Lund, Sweden and have subsidiary companies in over 35 countries around the world. Those countries include South Africa, Denmark, Italy, India, Japan, China, Netherlands, and the United States. Taken together, Alfa Laval had a global workforce of over 16,000 employees.

Their challenge:

The accident rate in some countries was too high and not reducing so RyderMarsh OCAID consultants were invited to work with the organisation on a programme to improve the HSE culture. The programme started in India, then the worst performing country (in terms of LTI’s).

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Northumbrian Water: Building BBS capability

Northumbrian Water

Northumbrian Water Limited is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham and parts of North Yorkshire, and also supplying water as Essex and Suffolk Water. It is a wholly owned subsidiary of Northumbrian Water Group. The group has 3000 staff.

Their challenge:

Northumbrian Water were looking for leading edge Cultural Safety consultancy to take the best of the existing training and competency programmes and marry those with the core concepts of BBS. Active training and internal communications functions were to be integrated with the project. The first phase of our project will comprise of an enabling programme where they could build out the capability and skills to design and implement BBS in a business area of choice. Thereafter BBS will be rolled out in a phased plan.

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Openreach: Performance in health, safety and wellbeing has significantly improved


Openreach is BT’s external Engineering organisation, and our network covers 30 million customer and eight million broadband lines from approximately 5,500 local telephone exchanges. If laid end to end, these lines would stretch an incredible 120 million kilometres – almost 3,000 times around the planet. 300 million telephone calls and 350 million internet connections are made across our network every day. Our Engineers collectively climb the equivalent of Mount Everest every single day while carrying out maintenance on our 3.5 million telegraph poles. They also work down 200,000 manholes and maintain the 88,000 green cabinets which bring our telecommunications services right into our customer’s homes and businesses.

Their challenges:

Even though our Safety Management System was robust (based on the Health and Safety Executive’s HSG65), and the systemic approach at its core had left the figure much lower than it had ever been before, unfortunately, we also had over 300 accidents every year where our people needed time off work.

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Tetra Pak: Tetra Pak have put an increased focus on safety in the past few years and we are driving significant improvements

Tetra Pak

Tetra Pak is a multinational food packaging and processing company of Swedish origin with head offices in Lund, Sweden, and Lausanne, Switzerland. The company has over 23,000 employees worldwide and offers packaging, filling machines and processing for dairy, beverages, cheese, ice-cream and prepared food, including distribution tools like accumulators, cap applicators, conveyors, crate packers, film wrappers, line controllers and straw applicators

Their challenge:

The challenge is to deliver a sustainable and measurable process and training which will drive improvements in safety culture and safety performance across the supply chain organisation. “We had implemented BBS across the factories, but this was not supported well enough centrally to ensure that it was implemented in a consistent manner and due to this improvements were not easily tracked.”

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Kier: The survey was invaluable and has formed the basis of a complete re-structure of our SHE processes and procedures


Kier is a leading property, residential, construction and services group which invests in, builds, maintains and renews the places where we work, live and play. The Group employs over 15,000 people in its operations in the UK, the Caribbean, the Middle East and Hong Kong.

Their challenges:

RyderMarsh OCAID staff met with Kier in October 2014. The aim was to develop a strategy for the implementation of a cultural survey across the whole of Kier to understand exactly where the organisation was currently and to understand how to move their safety culture forward.

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Terex: 78% reduction in Lost Time Incidents in 18 months


Terex Corporation is a large multinational organization manufacturing heavy plant equipment for a wide range of industries, under brands including; Genie, Fuchs Cranes, DeMag Cranes and Power Screen.

Their challenge:

Terex Corporation started their journey due to the number of serious injuries on their sites. The common theme throughout the sites was that all of the traditional Health & Safety was in place, but they were still having accidents and the LTI’s were flat lining. Their challenge was a global reduction in LTI’s.

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University Partnerships Programme (UPP): We are now delivering a collective, consistent safety message across the business and to key clients

University Partnerships Programme (UPP)

UPP design and develop high quality, affordable, student accommodation, academic infrastructure and support services. Our unique partnerships enable universities to make best use of their assets, freeing up university resources and improving services to students. Today, we employ over 700 people managing more than 30,000 rooms in operation or development.

Their Challenge:

UPP have all the systems, training and procedures in place to ensure we are compliant with legislation. However, discretionary behaviours are down to the working environment we create, and ensuring we are compliant with safety requirements even when no-one is looking.

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